Welcome
Prof. Dr. Nancy Wünderlich, Prof. Dr. Daniel Beverungen, Prof. Dr. Dennis Kundisch, Paderborn University, Germany

Round Table Session 1
Table 1 „Digital Service Innovation“
Table 2 „Smart Service Systems“
Table 3 „Data-Driven Service / AI“

Coffee Break
 

Key Note from Industry
Speaker: Dr.-Ing. Sebastian Verhoeven, STOK
Europe/Arvato Healthcare

Departure to Hotel

Reception

Conference Dinner „Kupferkessel“

Departure from Hotel to University

Round Table Session 2
Table 4 „Smart Service Systems in B2B Markets“
Table 5 „Smart Service Systems in B2C Markets“

Flashlights from Round Table Session 2 

Lunch

Coffee Break

Conference Closing