General Information

Information about the Conference

Paderborn University is characterized by its excellent researchers, forward-looking publications and highly rated study programs in the CHE-Ranking. The Faculty of Business Administration and Economics of Paderborn University incorporates leading service researchers from both fields, Information Systems and Service Marketing. Therefore, Paderborn University is an excellent initiator and host of the International Smart Service Conference.

The Smart Service Conference in Paderborn in February 2018 serves as a starting point for a series of conferences on Smart Service in varying international locations to broaden and strengthen the boundary-spanning scientific research. Although primarily set up as a convergence of Information Systems and Service Marketing and Management – since these are the two predominant disciplines in Smart Service research – the conferences are planned to be open for other research fields contributing to Smart Service in order to build up a multi-disciplinary international research community.

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